Atera is a cloud-based remote management (RMM) and professional services automation (PSA) platform designed to simplify the management of IT systems and networks for managed service providers (MSPs) and IT departments.
Atera’s RMM capabilities include remote monitoring and management, patch management, antivirus and malware protection, remote access, and network mapping. Its PSA features include ticketing, billing, project management, and reporting. Atera is designed to be easy to use and affordable, making it a popular choice for small and medium-sized businesses.
Atera was founded in 2015 and is headquartered in New York City. The company has over 10,000 customers in over 100 countries. Atera has been recognized for its innovation and growth, and has been named to the Inc. 5000 list of fastest-growing private companies in the United States for three consecutive years.
Atera Remote Management
Atera remote management is a cloud-based platform that provides MSPs and IT departments with a comprehensive suite of tools to manage their IT systems and networks.
- Remote monitoring and management
- Patch management
- Antivirus and malware protection
- Remote access
- Network mapping
- Ticketing
- Billing
- Project management
- Reporting
These key aspects of Atera remote management make it an essential tool for MSPs and IT departments. By providing a centralized platform for managing all aspects of their IT infrastructure, Atera can help businesses save time and money, improve efficiency, and reduce risk.
Remote monitoring and management
Remote monitoring and management (RMM) is a key aspect of Atera’s remote management platform. RMM allows MSPs and IT departments to monitor and manage their IT systems and networks remotely, from a centralized platform.
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Benefits of RMM with Atera
There are many benefits to using RMM with Atera, including:
- Improved efficiency: RMM can help MSPs and IT departments save time and money by automating many of the tasks that are traditionally done manually.
- Increased productivity: RMM can help MSPs and IT departments increase their productivity by giving them a single pane of glass view of their entire IT infrastructure.
- Reduced risk: RMM can help MSPs and IT departments reduce risk by identifying and resolving potential problems before they become major issues.
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How RMM works with Atera
Atera’s RMM platform is easy to use and affordable, making it a great choice for MSPs and IT departments of all sizes. Atera’s RMM platform includes a variety of features, including:
- Remote monitoring: Atera’s RMM platform allows MSPs and IT departments to monitor their IT systems and networks remotely, from anywhere in the world.
- Remote management: Atera’s RMM platform allows MSPs and IT departments to manage their IT systems and networks remotely, from anywhere in the world.
- Patch management: Atera’s RMM platform can be used to patch software and operating systems remotely, ensuring that all systems are up to date and secure.
- Antivirus and malware protection: Atera’s RMM platform includes antivirus and malware protection, helping to keep systems safe from viruses and malware.
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Examples of RMM with Atera
Here are a few examples of how MSPs and IT departments are using Atera’s RMM platform:
- Atera’s RMM platform is used by a large MSP to monitor and manage the IT systems and networks of over 1,000 clients.
- Atera’s RMM platform is used by a small IT department to manage the IT systems and networks of a single company.
- Atera’s RMM platform is used by a government agency to monitor and manage the IT systems and networks of a government building.
Atera’s RMM platform is a valuable tool for MSPs and IT departments of all sizes. By providing a centralized platform for monitoring and managing IT systems and networks, Atera can help businesses save time and money, improve efficiency, and reduce risk.
Patch management
Patch management is the process of finding, evaluating, and applying patches to software and operating systems. These patches are released by software and operating system vendors to fix security vulnerabilities and bugs. Patch management is an important part of IT security, as it helps to protect systems from malware, viruses, and other threats.
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Benefits of patch management with Atera
There are many benefits to using Atera for patch management, including:
- Improved security: Atera can help MSPs and IT departments improve the security of their IT systems and networks by identifying and installing patches for security vulnerabilities.
- Reduced risk: Atera can help MSPs and IT departments reduce the risk of downtime and data loss by installing patches for software and operating system bugs.
- Increased efficiency: Atera can help MSPs and IT departments save time and money by automating the patch management process.
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How patch management works with Atera
Atera’s patch management platform is easy to use and affordable, making it a great choice for MSPs and IT departments of all sizes. Atera’s patch management platform includes a variety of features, including:
- Automated patch scanning: Atera’s patch management platform can be used to scan systems for missing patches and security vulnerabilities.
- Patch deployment: Atera’s patch management platform can be used to deploy patches to systems remotely, from anywhere in the world.
- Patch reporting: Atera’s patch management platform includes reporting features that allow MSPs and IT departments to track the status of their patch deployments.
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Examples of patch management with Atera
Here are a few examples of how MSPs and IT departments are using Atera’s patch management platform:
- Atera’s patch management platform is used by a large MSP to manage the patch deployment process for over 1,000 clients.
- Atera’s patch management platform is used by a small IT department to manage the patch deployment process for a single company.
- Atera’s patch management platform is used by a government agency to manage the patch deployment process for a government building.
Atera’s patch management platform is a valuable tool for MSPs and IT departments of all sizes. By providing a centralized platform for managing patch deployments, Atera can help businesses improve security, reduce risk, and increase efficiency.
Antivirus and malware protection
Antivirus and malware protection are essential components of a comprehensive IT security strategy. Atera remote management includes robust antivirus and malware protection features that help MSPs and IT departments protect their clients’ systems from viruses, malware, and other threats.
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Real-time threat detection and prevention
Atera’s antivirus and malware protection features use real-time threat detection and prevention technologies to identify and block threats before they can infect systems.
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Automatic updates
Atera’s antivirus and malware protection features are automatically updated to ensure that they are always up-to-date with the latest threat definitions.
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Remote management
Atera’s antivirus and malware protection features can be managed remotely, from anywhere in the world. This allows MSPs and IT departments to manage the security of their clients’ systems without having to be on-site.
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Reporting and alerting
Atera’s antivirus and malware protection features include reporting and alerting features that allow MSPs and IT departments to track the status of their clients’ systems and receive alerts about potential threats.
Atera’s antivirus and malware protection features are an essential part of a comprehensive IT security strategy. By providing MSPs and IT departments with the tools they need to protect their clients’ systems from viruses, malware, and other threats, Atera helps businesses stay safe and secure.
Remote access
Remote access is the ability to connect to and control a computer or other device from a remote location. This can be done over a network, such as the internet, or through a direct connection, such as a VPN. Remote access is often used by IT professionals to manage and troubleshoot computers and other devices remotely, but it can also be used by individuals to access their own computers from anywhere in the world.
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Benefits of remote access with Atera
There are many benefits to using Atera for remote access, including:
- Improved efficiency: Atera can help MSPs and IT departments save time and money by allowing them to remotely access and manage their clients’ computers and other devices.
- Increased productivity: Atera can help MSPs and IT departments increase their productivity by giving them the ability to remotely access and manage their clients’ computers and other devices from anywhere in the world.
- Reduced risk: Atera can help MSPs and IT departments reduce risk by allowing them to remotely access and manage their clients’ computers and other devices to identify and resolve potential problems before they become major issues.
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How remote access works with Atera
Atera’s remote access platform is easy to use and affordable, making it a great choice for MSPs and IT departments of all sizes. Atera’s remote access platform includes a variety of features, including:
- Remote desktop: Atera’s remote access platform allows MSPs and IT departments to remotely access and control their clients’ computers and other devices as if they were sitting in front of them.
- Remote file transfer: Atera’s remote access platform allows MSPs and IT departments to remotely transfer files to and from their clients’ computers and other devices.
- Remote command prompt: Atera’s remote access platform allows MSPs and IT departments to remotely run commands on their clients’ computers and other devices.
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Examples of remote access with Atera
Here are a few examples of how MSPs and IT departments are using Atera’s remote access platform:
- Atera’s remote access platform is used by a large MSP to remotely manage the computers and other devices of over 1,000 clients.
- Atera’s remote access platform is used by a small IT department to remotely manage the computers and other devices of a single company.
- Atera’s remote access platform is used by a government agency to remotely manage the computers and other devices of a government building.
Atera’s remote access platform is a valuable tool for MSPs and IT departments of all sizes. By providing a centralized platform for remotely accessing and managing computers and other devices, Atera can help businesses save time and money, improve efficiency, and reduce risk.
Network mapping
Network mapping is the process of creating a visual representation of a network topology, which includes all the devices connected to the network, as well as the connections between them. Network mapping is an essential part of network management, as it allows network administrators to visualize and understand the structure of their network, identify potential problems, and plan for growth.
Atera remote management includes a network mapping feature that allows MSPs and IT departments to create and view network maps of their clients’ networks. This feature can be used to:
- Visualize the structure of a network
- Identify potential problems
- Plan for growth
- Troubleshoot network issues
The network mapping feature in Atera remote management is easy to use and affordable, making it a great choice for MSPs and IT departments of all sizes. By providing a centralized platform for creating and viewing network maps, Atera can help businesses save time and money, improve efficiency, and reduce risk.
Here are a few examples of how MSPs and IT departments are using the network mapping feature in Atera remote management:
- A large MSP uses the network mapping feature in Atera remote management to create and view network maps of its clients’ networks. This allows the MSP to quickly and easily identify potential problems and plan for growth.
- A small IT department uses the network mapping feature in Atera remote management to create and view a network map of its company’s network. This allows the IT department to quickly and easily troubleshoot network issues.
- A government agency uses the network mapping feature in Atera remote management to create and view a network map of its government building’s network. This allows the government agency to quickly and easily identify potential security risks.
The network mapping feature in Atera remote management is a valuable tool for MSPs and IT departments of all sizes. By providing a centralized platform for creating and viewing network maps, Atera can help businesses save time and money, improve efficiency, and reduce risk.
Ticketing
Ticketing is an essential component of any IT service management system, and Atera remote management is no exception. Ticketing allows MSPs and IT departments to track and manage service requests from their clients, ensuring that all requests are handled efficiently and effectively.
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Centralized ticketing system
Atera’s ticketing system provides a centralized platform for managing all service requests, regardless of the source. This allows MSPs and IT departments to easily track the status of all requests, assign them to the appropriate technician, and communicate with clients throughout the resolution process.
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Automated workflows
Atera’s ticketing system includes a number of automated workflows that can help MSPs and IT departments streamline their service delivery process. For example, Atera can automatically create tickets based on incoming emails or phone calls, and it can automatically assign tickets to the appropriate technician based on the type of request.
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SLA management
Atera’s ticketing system includes SLA management features that allow MSPs and IT departments to track and manage their service level agreements (SLAs) with their clients. This ensures that all SLAs are met, and it helps MSPs and IT departments to identify areas where they can improve their service delivery.
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Reporting and analytics
Atera’s ticketing system includes reporting and analytics features that allow MSPs and IT departments to track their performance and identify areas for improvement. This information can be used to improve the efficiency and effectiveness of the service delivery process.
Ticketing is an essential component of Atera remote management, and it can help MSPs and IT departments to improve the efficiency and effectiveness of their service delivery process. By providing a centralized platform for managing all service requests, automating workflows, and tracking SLAs, Atera can help businesses save time and money, improve customer satisfaction, and reduce risk.
Frequently Asked Questions about Atera Remote Management
Atera remote management is a comprehensive IT management platform that offers a wide range of features and benefits for managed service providers (MSPs) and IT departments. Here are answers to some of the most frequently asked questions about Atera remote management:
Question 1: What is Atera?
Answer: Atera is a cloud-based remote management (RMM) and professional services automation (PSA) platform designed to simplify the management of IT systems and networks for managed service providers (MSPs) and IT departments. It provides a comprehensive suite of tools for remote monitoring and management, patch management, antivirus and malware protection, remote access, network mapping, ticketing, billing, project management, and reporting.
Question 2: What are the benefits of using Atera?
Answer: Atera offers a number of benefits for MSPs and IT departments, including:
- Improved efficiency and productivity
- Reduced costs and increased profitability
- Improved security and compliance
- Enhanced customer satisfaction
Question 3: Who is Atera best suited for?
Answer: Atera is ideal for MSPs and IT departments of all sizes. It is particularly well-suited for businesses that are looking for a comprehensive and affordable remote management solution.
Question 4: How much does Atera cost?
Answer: Atera offers a variety of pricing plans to fit the needs and budgets of businesses of all sizes. Contact Atera sales for more information on pricing.
Question 5: What kind of support does Atera offer?
Answer: Atera offers a variety of support options, including online documentation, email support, phone support, and live chat. Support is available 24/7/365.
Question 6: How do I get started with Atera?
Answer: You can sign up for a free trial of Atera at https://atera.com/. No credit card is required.
In addition to these frequently asked questions, you can find more information about Atera remote management on the Atera website: https://atera.com/
Atera remote management is a powerful and affordable solution for managing IT systems and networks. It can help MSPs and IT departments save time and money, improve efficiency, and reduce risk.
Atera Remote Management Tips
Atera remote management is a powerful tool that can help MSPs and IT departments save time and money, improve efficiency, and reduce risk. Here are a few tips to help you get the most out of Atera remote management:
Tip 1: Use Atera’s automated workflows to streamline your service delivery process.
Atera’s automated workflows can help you save time and improve efficiency by automating repetitive tasks, such as creating tickets, assigning tickets, and sending notifications. For example, you can create an automated workflow that automatically creates a ticket when a new email is received from a client.
Tip 2: Use Atera’s remote access feature to troubleshoot problems remotely.
Atera’s remote access feature allows you to remotely access and control your clients’ computers and other devices. This can be a valuable tool for troubleshooting problems, as it allows you to see exactly what the client is seeing and make changes as needed.
Tip 3: Use Atera’s patch management feature to keep your clients’ systems up to date.
Atera’s patch management feature can help you keep your clients’ systems up to date with the latest security patches. This is important for protecting your clients’ systems from malware and other threats.
Tip 4: Use Atera’s reporting features to track your performance and identify areas for improvement.
Atera’s reporting features can help you track your performance and identify areas for improvement. This information can be used to improve the efficiency and effectiveness of your service delivery process.
Tip 5: Take advantage of Atera’s free trial.
Atera offers a free trial of its remote management platform. This is a great way to try out Atera before you buy it. You can sign up for a free trial at https://atera.com/.
These are just a few tips to help you get the most out of Atera remote management. By following these tips, you can save time and money, improve efficiency, and reduce risk.
Atera remote management is a valuable tool for MSPs and IT departments of all sizes. It can help businesses improve the efficiency and effectiveness of their IT operations.
Atera Remote Management
Atera remote management is a comprehensive and affordable solution for managing IT systems and networks. It can help MSPs and IT departments save time and money, improve efficiency, and reduce risk. Atera’s remote management platform includes a wide range of features, including remote monitoring and management, patch management, antivirus and malware protection, remote access, network mapping, ticketing, billing, project management, and reporting.
This guide has provided an overview of the key benefits and features of Atera remote management. By using Atera, MSPs and IT departments can improve the efficiency and effectiveness of their IT operations.